Questions, answered honestly

Use the booking page. Choose your service, bedrooms, bathrooms and frequency and you will see a live estimate before you share any contact details. Final pricing is confirmed after your first visit.

Flat rates based on home size, service and frequency. If your home needs far more time than expected on the first visit, we call you before doing any extra work.

Your card is charged the evening after each clean, once you have had a chance to look around. We never charge in advance for recurring visits.

Cancel or reschedule free with 48 hours notice. Inside 48 hours we charge a $40 fee, which goes straight to the crew who reserved the time for you.

Share your personal link. When a friend books their first clean, they get $25 off and you get $25 credit on your next visit. There is no limit.

Yes. Our standard kit is plant-based, fragrance-light and free of ammonia, chlorine bleach and phthalates. Surfaces are safe for paws and little hands once dry.

Not usually. Most pets are curious for five minutes and then nap. If your dog is protective or your cat is an escape artist, let us know and we will plan around it.

Absolutely. Leave them in a labeled bin and we will use them instead. Many clients do this for natural stone or specialty wood floors.

Yes. Every crew brings HEPA-filter vacuums that are cleaned between homes to avoid spreading pet dander.

All Maple & Mop cleaners are W-2 employees with paid time off and health benefits. We never subcontract your home to strangers.

Yes. We carry $2M general liability insurance, bonding and workers compensation in both North and South Carolina.

Keys are coded, never labeled with your address, and stored in a locked safe. Door and alarm codes are encrypted in our scheduling system.

Tell us within 48 hours. We repair or replace damaged items, and our insurance covers larger claims. It is rare, and we always own it.

No. About 70% of our clients are at work or school during cleans. You get a text when the crew arrives and when they lock up.

A standard three-bedroom recurring clean takes a two-person crew about 2.5 hours. Deep cleans run 4 to 7 hours depending on size.

Let us know within 24 hours and we will come back to re-clean the area free. That is our Happy Home Promise.

We load and run the dishwasher and can wash, dry and fold one load of laundry as an add-on. We do not iron.